| CUSTOMER INFORMATION
The Venue
Rock City is an all standing venue and operates a free flow system for movement around the club. There is a balcony area with seating in the main hall, which works on a first come first served basis. For some events the balcony is reserved for those with special requirements.
Age Restrictions
Rock City currently has two set age restrictions, 14+ events and 18+ events. Please check the age restriction of each show before purchasing tickets. For all 18+ events, proof of ID will be required. The forms of ID we accept are Drivers License, Passport or Portman prove it cards. Holding a valid ticket is not proof of age.
Venue Policies
The following is a list of our terms and conditions which apply to all our customers.
• For all Rock City shows you must be at least 18 and holding appropriate ID, unless stated otherwise.
• Management reserves the right to refuse admission, and customers may be subject to a search on entry.
• All tickets are non refundable unless a show is cancelled
.
• The management can not be held responsible for lost or stolen tickets.
• Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue.
• Rock City operates a zero tolerance to drugs; any one found in possession of illegal substances will be ejected and reported to the police.
• No alcohol to be brought into the premises.
• No recording equipment or digital cameras are allowed into the venue.
• Customers may be subject to continuous sound levels that can potentially damage hearing. Strobe lighting may also be used.
Facilities
There are a total of five bars in Rock City serving a range of alcoholic beverages as well as soft drinks. Rock City is divided into three rooms which are the main hall, basement and rig each with designated bars and seating areas. We operate a snack bar to fill the gap after a few too many, although if you fancy something a bit tastier, visit Jimmy’s, located next door at our sister venue The Rescue Rooms. The Rescue Rooms is open for pre/after show drinks.
Other onsite facilities at Rock City include a cloak room, and cash machine. For the cloak room all items are charged at £1.50 per item.
Disabled access
We are currently in the process of trying to improve Rock City’s disabled facilities. If you wish to attend an event at our venue and have special requirements please contact us for full details. We will try our best to accommodate your needs.
Associated venues
Have you visited our other venues?
www.rescuerooms.com
www.thesocial.com
www.stealthattack.co.uk |