Customer Policy

Customer Policy - Rock CIty


Current licensing laws are strictly enforced

Management reserves the right to refuse admission, and customers may be subject to a search on entry.

Ticket holders may be subject to search – any person found in possession of weapons of any description will be refused entry and/or the items seized will be logged and handed over to the Police.

All tickets are non refundable unless a show is cancelled

Ticket holders consent to any filming and sound recordings as members of the audience.

Ticket holders may be subject to continuous sound levels which may cause potential damage to hearing.

Ticket holders may be exposed to strobe lights.

The management can not be held responsible for lost or stolen tickets.

A no re-admission policy is strictly enforced.

No professional type audio/visual or any digital recording equipment will be allowed into the venue.

No bottles, cans, alcohol or food is to be brought into the venue.

Strictly no Smoking in the venue.

Rock City operates a zero tolerance to drugs; any one found in possession of illegal substances will be ejected and reported to the police.

Crowd surfing is strictly prohibited; anyone caught doing so will be ejected from the venue.

No entry fees will be refunded following ejection or refused entry.

Any person found throwing drinks in the venue will be removed from the premises without refund and may be liable for damages caused to equipment.


This is a challenge 21 venue. If you are lucky enough to look under 21 you will be asked to prove that you are over 18 when you buy alcohol or cigarettes. We accept driver’s licence, passport and Proof of Age Standards Scheme (PASS) ID. For live music events where you are aged 14 and over but under 18, you are advised to also bring ID to ensure you will be admitted to the venue – acceptable ID also includes a birth certificate (or photocopy of) and a photocopy of a passport as well as Proof of Age Standards Scheme (PASS) ID.

If you are under 18 you are committing an offence if you attempt to buy alcohol. It is also an offense for a person aged over 18 to purchase alcohol on behalf of a person under the age of 18.

Rock City adopts a neighbour friendly policy so please make as little noise as possible on leaving the venue. Drinking on the street is prohibited in Nottingham City Council, any customer found in possession of alcohol will be refused entry to the venue and possibly detained for police action.


Rock City is a standing only venue, there is no seating available.


Rock City is proud to be part of the Music Venue Trust.