FAQs – Frequently Asked Questions

Everything you need to know!

All the info you need about Rock City is probably below in our FAQs, but if you can’t find what you’re looking for and would like to ask us directly then you can contact us today!

1. Getting to Rock City

Click here to find out details of how to find us.

2. Lost Property

You can either call us on 0115 9506547 or drop us an email via our contact form with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days and after that items get donated to charity.

You can either call us on 0115 9506547 or drop us an email via our contact form with a description of the item and someone will get back to you if we have your item. Please be aware we only keep lost items for 28 days.

3. Tickets

Get in touch with whoever you booked with straight away – they can usually arrange replacements. Sadly, there’s not much the venue can do, though.

Provided the show is not sold out, you'll be able to buy tickets on the door.

Our preferred ticket vendor is alt. tickets but we have tickets on sale via most major ticketing vendors. We wouldn't advise purchasing through secondary ticketing sites such as Viagogo or Stubhub.

We don't sell any tickets at the venue. All ticket sales are now online, however for some of our shows you can get tickets from the Theatre Royal box office. Please check with your ticket provider for place of purchase.

If the show is still months in advance this is normal and you don't need to worry. If there are 5 or less days until the show please get in touch with your ticketing provider and let them know! They will either send out a new ticket or put you on a collections list at the venue for when the doors open on the night of the show.

Please contact your point of purchase and they will be able to advice you through the process. Once done they will either send you an extra ticket or add your companion ticket to our guest list.

4. General Info

Be nice and don’t do anything stupid, basically. We reserve the right to refuse admission without a reason, so if you appear drunk or behave inappropriately in the queue, we might refuse you entry without a refund.

Most shows will have some form of strobe lighting.If you have any concerns or questions on a particular show then please get in touch and we'll be happy to assist where we can.

At Rock City we pride ourselves on creating a fun and safe environment for everyone who attends any of our gigs or club nights.

We have well-trained staff in place for all nights, who will be happy to help with any concerns. If there's anything you're worried about then please don't hesitate to come and talk to us and we'll do our best to assist you.

Our security teams will conduct bag searches on entry, please assist them by bringing only what is needed.

For the safety of all customers and staff we have CCTV in operation.

For most concerts it's either 10pm or 11pm depending on the night of the week. Club nights all finish at 3am if not otherwise stated.

Unfortunately not, no.

Please get in touch with us as soon as possible and we will try our best to resolve the situation. You can contact us via info@rock-city.co.uk, please give as much information as possible.

Yes, if you are behaved then you will get in!

Drop us an email to info@rock-city.co.uk and we will point you in the right direction.

Yes! Celebrate your birthday in style!

We accept Driving License (including provisional licenses), Passports and Pass UK Approved ID.

Most of our events are 14+, however if a gig is 18+ this will be stated on the website listing or the ticket.

We have a great selection of club nights every Thursday, Friday and Saturday from 10pm - 3am as well as on Wednesdays during term time. You can find our more information on these here..

Please note last entry for club nights is 2am.

Please contact us by either email or phone - info@rock-city.co.uk or 0115 9506547 with more details.

We don't have a particular dress code, but with that being said, there is a difference between going on a night out and going down to the local gym!

Our office open hours are 10am - 6pm.

We operate club nights every Thursday, Friday and Saturday nights from 10pm - 3am and on Wednesday nights during term time..

On gig nights we are open on the times specified on your tickets.

Set times will be posted on our social media accounts so make sure you're following us on Facebook, Twitter & Instagram! If you can't find them then give us a call. The door times will be printed on your tickets.

5. Accessibility

For detailed information about accessibility, please see the dedicated page on our website, located here.

On request we can provide seating for accessibility purposes. Please get in touch with us in advance via info@rock-city.co.uk or give us a call on 0115 9506547

6. Travel & Accommodation

The closest car park is just behind the venue. The postcode is, Q Park Nottingham, Stanley Place, Talbot St, Nottingham NG1 5GG.

Below is a selection of nearby hotels.

NottinghamStanley Place, Talbot St, Nottingham NG1 5GS

Crowne Plaza
Wollaton St, Nottingham NG1 5RH

Best Western Nottingham
17-21 Wollaton St, Nottingham NG1 5FW

Hilton Nottingham
Milton St, Nottingham NG1 3PZ

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